Integrations

Never leave a group inquiry waiting for an answer.

Event Temple integrates with Oli, an AI sales assistant built for hotels. Oli answers, qualifies, and nurtures inbound and outbound leads across website chat, WhatsApp, Instagram, SMS, email, and voice — 24/7, in any language — and scores every one by intent. As it works, Oli writes contacts, conversation notes, and follow-up tasks directly into Event Temple. Your sellers open their CRM to a pipeline of scored leads with the full conversation already attached. No copying out of a chat tool. No inquiry sitting unworked over a long weekend.

What The Integration Does

• Creates a contact in Event Temple the moment Oli engages a new lead, and updates the existing contact when a conversation surfaces new details — contact information, event needs, preferences
• Logs a note on the contact summarizing each conversation, so the seller can see exactly what was discussed before they pick up the thread
• Creates a task to alert the sales team to a new lead or an important update on an existing contact, carrying Oli's triage priority so the highest-intent opportunities surface immediately
• Nurtures leads outbound on its own — Oli composes and personalizes email, SMS, and voice follow-up, and those conversations flow back into Event Temple as tasks and notes
• Reads contacts and notes back out of Event Temple, so Oli's outreach is informed by what is already in your CRM rather than starting cold
• Runs headless and mostly event-driven through Event Temple's v2 API, with a single scheduled daily check for contact changes made by your team

Oli can be switched on or off for an individual contact from the Contact view in Event Temple, under Other Fields.

What's Now Possible For Your Team

Hotel sales and catering teams using Oli and Event Temple together can:

• Answer in the channel the planner actually used. Website chat, WhatsApp,, SMS, email, or voice (with Instagram coming soon) - Oli handles many conversations at once, around the clock, including nights and weekends, and in any language
• Work the best leads first. Oli's triage system scores and prioritizes every lead by intent, then raises a task in Event Temple, so sellers spend their time on the opportunities most likely to book
• Stop re-keying between systems. Contacts, notes, and tasks flow into Event Temple automatically — no copying details out of a chat tool, no leads entered late and incomplete
• Follow up with full context. Conversation summaries land as notes on the contact, so the first human touch is personalized and informed rather than a re-ask of what the planner already told you
• Keep nurturing past the first touch. Oli Reach works leads already sitting in Event Temple through email and SMS, and hands the conversation to a human seller once the planner shows real intent to book
• Keep Event Temple as the source of truth. Oli does the front-line qualification and nurturing; your pipeline, bookings, and reporting stay where your team already runs the business

When Oli Is The Right Fit For Your Hotel

Oli pairs with Event Temple for properties and portfolios that are:

• Too slow getting back to inbound inquiries, or losing leads on nights and weekends with no after-hours coverage on the sales line
• Fielding inquiries across several channels — chat, WhatsApp, voice, SMS, Instagram, email — with no consistent way to respond to all of them
• Carrying more inbound volume than the team can keep up with
• Watching sellers spend hours on unqualified leads because there is no consistent way to score or prioritize what comes in
• Finding that leads never make it into Event Temple, or arrive late and incomplete after being re-keyed by hand
• Losing deals to follow-up that quietly drops off after the first touch

If any of that sounds familiar, Oli is built for the problem you are trying to solve.

‍Frequently Asked Questions

What is Oli?

Oli is an AI sales assistant for hotels. It qualifies, nurtures, and converts inbound and outbound leads across a hotel's channels - website chat, WhatsApp, Instagram, SMS, email, and voice - using large language models that respond in a natural, on-brand way, 24/7 and in any language. Oli's triage system scores and prioritizes every lead so sales teams spend their time on the opportunities most likely to book.

‍What is the difference between Oli Rise and Oli Reach?

They are two complementary products. Oli Rise handles inbound inquiries conversationally — answering questions, qualifying prospects, and scoring intent. Oli Reach nurtures leads autonomously  from your CRM through outbound email, SMS and voice, using dynamic experimentation to improve engagement. Most hotels run both so the front of the funnel and the follow-up are covered.

How does Oli integrate with Event Temple?

The integration connects Oli's AI lead engine to Event Temple through Event Temple's v2 API. As Oli converses with a prospect it creates and updates the contact, logs notes summarizing the conversation, and creates tasks to alert your sales team. It also reads contacts and notes back out of Event Temple so its outbound nurture is personalized. The integration is headless and mostly event-driven — calls fire as Oli qualifies leads, with one scheduled daily check for contact changes made by your team.

‍What does the integration sync?

Contacts and contact updates flow in both directions. Notes are created and read by Oli, and readable from Event Temple. Tasks — new-lead and follow-up alerts to sellers — and Oli's lead score and triage priority flow from Oli into Event Temple.

‍Does Oli sound like a bot?

Not at all. Oli responds conversationally and naturally in your brand voice, and can dynamically change its line of questioning depending upon a planner’s inquiry. Oli is wired to sell and can upsell depending upon signals it detects in conversation with a lead. Oli is trained on your property's own information and can be updated at any time so its answers remain accurate. It is designed to handle the front-line conversation, not to impersonate a specific seller.

Will Oli replace my sales team?

No. Oli handles the repetitive front-line work — answering, qualifying, and nurturing — so a planner is never left waiting. Once a lead shows a strong desire to pursue the booking, Oli hands it to your human sales team with the full conversation attached. Your seller still owns the relationship, the site visit, the proposal, and the close.

Can we turn Oli off for a specific contact?

Yes. Oli can be toggled on or off from the Contact view in Event Temple, in the Other Fields section.

What does the integration require from my team day to day?

Very little. Oli is trained on your property and connected to Event Temple during onboarding. Because it operates headlessly, there is no ongoing day-to-day configuration for the hotel team once it is live.

How do I turn the integration on?

Reach out to your Event Temple customer success rep, or book a demo with our product experts if you don't have an Event Temple account.

‍

‍