Respond to every group inquiry in seconds, not hours.
Event Temple integrates with Siv to give hotel sales teams an instant, personalized first response on every inbound group and event lead. The industry average response time is 37 hours. With Siv and Event Temple connected, your team responds in 2 to 4 minutes, then the qualified lead flows directly into your Event Temple pipeline with full context. No double entry. No leads lost on a Friday night.
What the integration does
- Pushes every Siv-engaged opportunity into Event Temple as a Booking with the contact attached, the moment it is created
- Syncs status changes, deal value, event dates, and seller assignment in both directions, so Siv and Event Temple stay in lockstep
- Maps Siv's lead stages (Submitted, Engaged, Closed Won, Closed Lost) directly to Event Temple's Lead, Tentative, Definite, and Lost statuses
- Authenticates server to server with OAuth and runs a 15-minute inbound polling cycle, so updates made by your team in Event Temple flow back into Siv automatically
- Includes a 7-day lookback on first sync to catch any bookings created during setup
What's now possible for your team
Hotel sales and catering teams using Siv and Event Temple together can:
- Win the first response. Every inbound inquiry gets a personalized reply in minutes, 24/7, even on nights and weekends when planners are still shopping
- Stop losing leads between systems. Bookings created in Siv automatically appear in Event Temple with full contact and inquiry context, so nothing sits in a shared inbox
- Sell more, copy less. Sellers stop re-keying contact details, dates, and deal values between two systems and spend that time actually closing business
- Forecast with current data. Pipeline values and statuses stay in sync both ways, so your CRM is always an accurate picture of in-flight group business
- Sound like your sellers, not a bot. Siv responds in the assigned seller's name, from your hotel's number, in your brand voice. Planners experience a single, human conversation
Proof from properties already running it
- The two Charlestowne Hospitality hotels live on Siv with Event Temple are seeing a 91.7% planner engagement rate on inbound leads
- Median response time is now under 3 minutes, versus the industry benchmark of 37 hours
- 30% of inbound leads arrive outside office hours — and every one is now responded to instantly, day or night
- Up to 50% of engaged planners are scheduling a confirmed sales appointment, directly from Siv's outreach
When Siv is the right fit for your hotel
Siv pairs with Event Temple for properties and portfolios that are:
- Receiving inbound group and event inquiries through email, phone, web forms, or marketplaces, and struggling to respond fast enough
- Operating without dedicated nights and weekends coverage on the sales line
- Running multiple inquiry channels with no central routing, so leads land in the wrong inbox or get re-asked for information they already provided
- Watching conversion rates sit at 8 to 14% despite healthy lead volume
- Trying to make personalized, relationship-driven selling repeatable across sellers and properties
If any of that sounds familiar, Siv is built for the problem you are trying to solve.
Frequently asked questions
What is Siv? Siv is an omnichannel lead response platform built for hospitality. It instantly routes inbound group and event inquiries to the right seller and replies on their behalf with a personalized, rapport-building message, 24 hours a day, 7 days a week. Siv works across email, text, phone, web forms, and marketplace channels.
How does Siv integrate with Event Temple? The Siv and Event Temple integration is a bi-directional sync. When Siv qualifies a lead, it automatically creates a Booking and Contact in Event Temple. From there, status, deal value, dates, and seller assignment update in both directions, so a change in either system reflects in the other within minutes.
What does the Siv and Event Temple integration sync? The integration syncs booking creation, contact information, status changes, deal value, event dates, and seller assignment. Status changes and field edits flow both ways, so your team can work in Event Temple without breaking the Siv record.
How fast does Siv respond to inbound hotel leads? Hotels running Siv respond to inbound group inquiries in roughly 2 to 4 minutes, compared to the industry average of 37 hours. Responding inside the first 5 minutes is associated with up to an 8x increase in conversion versus replying hours later.
Does the Siv response sound like a bot? No. Siv writes in the assigned seller's name, from your hotel's phone number, in your hotel's brand voice. The planner experiences a single human conversation. The seller picks it up with full context.
Will Siv replace my sales team? No. Siv handles the first touch so a planner is never left waiting. Your seller still owns the relationship, the walkthrough, the proposal, and the close. Siv simply makes sure the conversation starts at the moment of highest planner intent.
Which hotels use Siv with Event Temple? Charlestowne Hospitality and Highgate both run Siv alongside Event Temple. Siv is also used across independent and lifestyle groups like Hotel Equities, Curator Hotel & Resort Collection, and Springboard Hospitality — the same profile of hotels that run Event Temple as their sales and catering platform.
How do I turn the integration on? Reach out to your Event Temple customer success rep, or book a demo with our product experts if you don't have an Event Temple account. Initial setup is a one-time configuration that maps Event Temple's booking types, lost reason codes, and user list into Siv. Most properties are live in a single onboarding session.
Stop losing leads to slow follow-up.
Book a walkthrough of Event Temple and see how hotel sales teams are shortening response times and winning more group business.
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