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Trimark Hospitality is a Seattle-based owner, developer, and operator of 18 hotels with over 1500 rooms across the United States. We connected with Lana Bulanova, the Vice President of Sales & Marketing at Trimark Hospitality, to discuss her experience changing the status quo of her sales and catering software. The goal at Trimark was to find the right software system for a dynamic team across multiple locations.
Trimark Hospitality Group
How Trimark Hospitality Centralized and Simplified Hotel Operations
The Problem
Trimark Hospitality faced multiple operational challenges with their previous sales and catering software, including a clunky, non-intuitive interface that required excessive administrative work and made customization of branded proposals difficult. The legacy system's poor usability created significant obstacles in their fast-paced environment, particularly when onboarding new employees or covering for staff absences, while the lengthy learning curve contradicted their goal of improving efficiency. Additionally, inadequate customer support that failed to resolve issues promptly left them without the ongoing resources they needed to maintain smooth operations after implementation.
Trimark Hospitality Group
needed:
Customizable proposals and documents
Intuitive and easy to learn software for a diverse team across multiple properties
Robust onboarding resources and expert support
Results
Customized
proposals, logos, pictures, permissions, and reports that allow the team to tailor details to their processes.
Smooth
onboarding. It was easy for new staff to learn the system or have different team members fill in for those on parental leave or vacation.
Supported
by the resources Event Temple offers its customers via the online e-learning platform, online webinars, live chat, customer success calls, and service updates.
Customer Quote
“The fact that everything is so customizable is amazing. Event Temple has made life so much simpler. Instead of fragmented systems, we have everything in one place and are able to streamline as we need.”
