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Byrd Hotels is an Arizona-based hotel management group overseeing a diverse portfolio of properties. With a hands-on approach to service, the sales team at Byrd Hotels is dedicated to creating streamlined experiences for both guests and internal teams focused on driving group business, maintaining high-touch customer experiences, and improving operational efficiency across multiple properties.
Byrd Hotel Group
Byrd Hotels Unifies Sales & Event Management Across Their Portfolio with Event Temple
The Problem
Prior to Event Temple, Byrd Hotels relied on legacy software and paper-based tracking to help manage their events and group sales. The challenges were significant. Their legacy software was unintuitive, overly technical and hard to update, and was difficult to train new staff on. Disjointed processes and lack of centralized data led to repeated or missing information and different tools were being used across properties with no way to manage business in one central platform. To support their growing operations and improve efficiency, Byrd Hotels needed a modern, scalable, and user-friendly system that could centralize sales and event management across multiple properties.
Byrd Hotel Group
needed:
Unified sales processes across multiple properties
Simplified document creation and streamlined data entry
Customizable pipeline views for each type of business
Seamless integration with their Property Management System, Opera Cloud
Results
Simplified
customizable document templates and automated workflows have significantly reduced admin time. The team can now create proposals, contracts, and personalized emails in just a few clicks.
Quick
digital contracts and eSignatures make sending and closing business a breeze compared to the old paper-based process. Byrd Hotels uses customized lead pipelines for different business types to track progress and ensure every lead gets the attention it needs.
Intuitive
so new team members can get up to speed quickly along with strong onboarding support. Easy filters and custom reporting keeps ownership informed and internal teams aligned.
Customer Quote
“Creating documents and proposals from scratch is easy, and they always look professional. What used to take at least 5 minutes now takes seconds with Event Temple."
